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The Retail Shopping Experience for Low-Literate Consumers

by Roland Gau and Madhubalan Viswanathan | Sep 17, 2008 | Academic Articles, Issue 15, 2008

Low_literate_consumers_academic_final3Download              ...

Consumer Exit, Voice, and ‘Power’ on the Internet

by S. Umit Kucuk | Sep 17, 2008 | Academic Articles, Issue 15, 2008

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When Does Consumer Empowerment Lead to Satisfied Customers? Some Mediating and Moderating Effects of the Empowerment-Satisfaction Link 

by Gary L. Hunter and Ina Garnefeld | Sep 17, 2008 | Academic Articles, Issue 15, 2008

Epowerment_satisfaction_involvement__academic2Download            ...

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